A rental day is defined as exactly 24 hours. So, if you pick up your vehicle at 10am and return it at 9:45 the following day, you will be charged for one day. However, if you return the car at midday the next day, you will have gone into another 24-hour-period so you will be charged for two days.
We understand that things don't always go to plan so, if you are running a few minutes late we won't charge you for an extra day, we give you a grace period of up to 29 minutes to cover unforeseen delays.
What is the Total Price
The 'Total Price' that you see when you book online includes all mandatory charges based on the information you have supplied. This is our drive-away price however, if you choose to add optional extras such as extra protection or special equipment, the Total Price will increase to include these charges and provide you with a new accurate drive-away price.
If you want to add another driver to your rental agreement, this will have to be done with them at the branch when you collect the car, so this will not be included in your online Total Price.
What is Included Free of Charge
Pick-up/Drop-off Service
We do not charge for this service. Please call your nearest non-airport branch in advance to check availability and we can pick you up. Geographic or availability restrictions may apply.
Early Return
There is no penalty fee if you want to cut your rental short, you will only be charged for the days you had the vehicle. However, your day rate will have to be recalculated and may increase.
Additional Kilometres
Most car rental includes unlimited kilometres in France, but van hire may have a limit on included kilometres. To check the number of kilometres included in your rental, start an online quote.
Damage Waiver
You don't need to buy insurance on your rental as all our cars come with Damage Waiver included. This does come with an excess however, so you may want to purchase extra protection.
Breakdown Assistance
24-hour breakdown assistance is included in your car-hire fee. This covers you in the unlikely event of any mechanical faults happening during your rental. This is not the same as Roadside Assistance.
Like for like: whatever is in the tank when you pick up your car, is what you will need to return it with. It will never be less than a quarter of a tank, so you don’t have to go fill up immediately.
Pay for what you use: if it is more time-efficient for you, you can return the car to us without filling up and pay for it to be refuelled to the pick-up level. You will pay slightly more per litre as well as an extra fee of €20 to cover the downtime caused by us having to get the car refuelled.
Pre-pay: to make things as convenient as possible for customers arriving at our airport branches, you have the option to pre-pay for a tank of fuel (you will be charged at local pump rate*). This means you don’t have to worry about filling up before you drop your hire car back to the airport, you can return it empty. You won't be refunded for any fuel left in the tank, so be sure this is the right option for you. Prepay is sometimes offered at non-airport branches, so ask at the branch if you are interested.
*The average of blended local petrol and diesel prices, updated every week and displayed in branch
Excess Protection
Excess Protection (EP) is an optional cover available only if the damage waiver is included in your rate.
Excess Protection reduces the excess to €0 for all cars and SUVs, to €250 for small vans, to €300 for medium and intermediate vans and to €350 for luton vans with tail lift.
You may choose to use your personal insurance or organise cover elsewhere, but check in advance that your insurance is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees.
Damage Costs
At Enterprise we have come up with a clear and simple way of measuring damage so you're not charged for every little scratch – our damage evaluator tool.
We don't believe you should have to pay for normal wear and tear so, as long as any damage is smaller than the corresponding circle on the tool, you won't be charged for it.
When you arrive at the branch, one of the team will take you to your vehicle and walk around it with you, so you can check there is no existing damage. If there is, this should be logged and you will be given a copy of the log as part of your contract. Don’t forget to do your own due diligence and check the car, including tyres and windscreen while you are at the branch to make sure you're happy with the condition of it, so there is no dispute later on when you return the car.
You can also pay to add certain products to your rental contract.
Additional Driver
If you want to add another driver to your rental contract, you can do it in branch when you pick up the vehicle. The price covers the cost of adding that person to the car's insurance.
Child Car Seat
Most people will bring their own child seat but, if you need to rent one at the airport, let the branch know in advance so they can arrange one that is the right size for your child's age.
Sat Nav
These are available to rent in branch if you want one, but most people will use their own phone and download one of the many wayfinding apps available online.
Cross-border Fees
You can take your rental car out of the country to Germany, Andorra, Austria, Belgium, Denmark, Spain, Finland, Great Britain, Italy, Liechtenstein, Luxembourg, Monaco, Norway, the Netherlands, Portugal, San Marino, Sweden, and Switzerland. You must let the branch know and pay an additional fee of €55 at the rental desk. Vehicles must be returned in mainland France.
One-way Charges
If you plan to drop the vehicle back to a different branch from the one where you picked it up, it will incur a charge. This is to cover the branch getting the car back to the original pick-up location.
Roadside Assistance
RAP is a 24-hour emergency service which includes recovery and call out charges due to a driver fault such as tyre and glass repair. It doesn't cover using the wrong fuel or any breach of the rental agreement.
