Accessibility at Enterprise
EAA Accessibility Statement for Enterprise Rent-A-Car
Date last updated: 17 March, 2026
Introduction
At Enterprise Rent-A-Car, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards.
This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. Enterprise Rent-A-Car seeks to make its website accessible to all users in accordance with the European Accessibility Act, the French transposition of such act by means of Article 16 of the Law No. 2023-171 dated 9 March 2023 and related French Order dated 9 October 2023, as well as French Law No. 2005-102 dated 11 February 2005.
This accessibility statement applies to the site: https://www.enterprise.fr.
Description of the Service and Measures to Support Accessibility
Enterprise Rent-A-Car provides rental vehicles as well as other transportation and mobility services. Our websites and mobile applications utilized for booking and managing vehicle reservations are accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the relevant aspects of our sites/apps:
- Text-based descriptions: Detailed written information available in plain language
- Screen reader compatibility: Functional with popular screen readers
- Multimedia alternatives: Subtitles, transcripts, and alternative text accompanying visual and multimedia content.
Our service is delivered through an interface that supports accessibility by:
- Simple navigation: Logical layouts with consistent headings, landmarks, and menus
- Keyboard accessibility: Functions that can be operated via keyboard
- Help and support: Step-by-step guides in accessible formats
- Error notifications: Clear and descriptive error messages to guide users in resolving issues
Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to ensure ongoing compliance monitoring:
- Third-party audits and testing: Assessments by external accessibility experts
- Monitoring: Automated conformance scans at regularly scheduled intervals
- Record keeping: Internal reporting on accessibility conformance
Conformance Status
https://www.enterprise.fr strives to conform to the following standards:
- WCAG 2.2 Level A & Level AA
- EN 301 549
- General Accessibility Improvement Guidelines (RGAA) version 4.1.
Pages evaluated with the technologies below in the live / production environment are at least partially compliant with the standards above.
Technologies used for the realisation of the website
- Automated monitoring of high-traffic pages and flows across the website (conducted bi-weekly)
- Manual Evaluations using accessibility technology evaluating against WCAG 2.2 A & AA and EN 301 549 standards.
Test environment
- Production, live websites
The tools used during the evaluation
- Windows, Chrome (Dev Tools), NVDA, and proprietary built assessment tools provided by Level Access, such as Access Engine.
Pages of the site that have been verified for compliance including
- Home page - https://www.enterprise.fr/en/home.html
- Car Hire - Car & Van Hire | Enterprise https://www.enterprise.fr/en/car-hire.html
- Booking / Reservation flow (Location & Dates, Vehicle Selection, Extras, Review & Reserve, Confirmation) https://www.enterprise.fr/en/reserve.html
- View/Modify/Cancel Reservation - https://www.enterprise.fr/en/reserve/view-modify-cancel.html
- Password Reset - https://www.enterprise.fr/en/forgot-password.html
- Past Receipts - Receipts | Enterprise - https://www.enterprise.fr/en/reserve/receipts.html
- Enroll in Enterprise Plus - https://www.enterprise.fr/en/enroll.html
- Help & FAQs - https://www.enterprise.fr/fr/car-hire-faqs.html
- Contact Us - https://www.enterprise.fr/en/help/contact.html
- Vehicle Hire Locations - https://www.enterprise.fr/en/car-hire-locations.html
- Vehicles - https://www.enterprise.fr/en/rental-cars/fr.html
- One Way Car Hire - https://www.enterprise.fr/en/van-rental/one-way-van-hire.html
- Electric Vehicle Hire - https://www.enterprise.fr/en/car-hire/electric-vehicles.html
- Offers - https://www.enterprise.fr/en/car-hire/deals.html
- Business Programs - https://www.enterprise.fr/en/business-car-hire.html
Feedback and Contact Information
We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers or need help to use any of the accessibility features on our websites or apps, please contact us:
Phone: Enterprise Rent-A-Car UK Limited 01 44 38 03 23
Remedies
If you have reported an accessibility issue and have not received a satisfactory response, you may escalate the matter by contacting the Défenseur des droits:
- Write a message to the Défenseur des droits
- Contact the delegate of the Défenseur des droits in your region
- Send a letter by post (no stamp required):
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07