Complete Clean Pledge

Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.

Learn more about our Complete Clean Pledge.

Below are details on our modified services and the steps we are taking company-wide to protect customers and employees while remaining available to those who need us during this challenging time.

Looking to rent a car? Find a location near you.

Essential Locations for Essential Workers

Essential Precautions for Essential Journeys

La société Enterprise reste-t-elle opérationnelle ?

Enterprise est un acteur de services essentiels qui reste disponible pour répondre aux besoins cruciaux de transport et de mobilité personnelle. Nous sommes présents pour aider ceux qui ont besoin d’un véhicule et pour soutenir les intervenants en première ligne, notamment les services d’urgence, les services publics, les logisticiens et les collectivités territoriales dans leurs efforts pour faire circuler les personnes et les biens essentiels pendant cette crise sanitaire mondiale.

Tant que nous restons ouverts, la sécurité de nos employés et des clients reste notre priorité absolue.

Nous avons modifié nos services et nos procédures afin de protéger nos clients et nos employés durant cette épidémie de coronavirus. 

Vous trouverez ci-dessous des détails sur la modification de nos services et les mesures que nous prenons à l’échelle de l’entreprise pour accroître la sécurité tout en restant à la disposition de celles et ceux qui ont besoin de nous pendant cette période difficile.

Vous souhaitez louer un véhicule ? Trouvez une agence près de chez vous.

Enterprise Is Open and On Call For All

Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move goods and services during this global health crisis.

While we remain open, employee and customer safety continue to be our top priority. We have modified our services and processes to protect our customers and employees during this Coronavirus outbreak.  

Below are details on our modified services and the steps we are taking company-wide to increase safety, while remaining available to those who need us during this challenging time.

Looking to rent a car? Find a location near you.

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Essential Locations for Essential Workers

While we are accepting reservations from any branch location on the web or by phone, we are limiting our physical locations by consolidating operations to centralized branches.

After you make a reservation online, you may be contacted by one of our employees to help arrange a vehicle transfer point that may differ from your originating branch location.

For reservations made on your behalf by a third party, such as an insurance carrier, the process is the same. An Enterprise employee will contact you to arrange the details to fulfill your reservation.

This precaution helps protect employees and customers, keeping our open locations and physical interaction to a minimum while still maximizing our availability for those that need our services. 

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Essential Measures for Essential Staff

Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.

In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.

The employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak.

These practices include:

  • Limiting the number of employees in a location
  • Wearing face coverings
  • Using social distancing between each other
  • Staying home if they are feeling ill
  • Frequently washing hands
  • Frequently disinfecting touchable surfaces
  • Minimizing customer interaction at vehicle pickup or delivery
  • Ensuring local teams have supplies and resources needed

Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work. 

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Essential Precautions for Essential Journeys

To help protect both customers and employees, we have modified our service offerings to help promote social distancing.

To protect you, our employees and our community, face coverings are required inside our facilities. 

While we look forward to continuing to serve you during this time, we recognise some travel plans may change. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.

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Complete Clean Pledge

As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.


Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

  • Key and key fob
  • Steering wheel
  • Steering column
  • Center console
  • Accessory panel
  • Cupholders 
  • Compartments
  • Door interiors
  • Door pockets
  • Seat surfaces
  • Seat pockets
  • Interior Door handles
  • Exterior Door handles
  • Areas between seat/console
  • Areas between seat/doorjambs
  • Instrument panels
  • Rearview mirrors
  • Visor mirrors
  • Dashboard   
  • Gearshift
  • Any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed.


Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.

High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.

Branch Locations

The Complete Clean Pledge extends to our locations, as well.

We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas. 

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with leading health authorities.

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